FAQs

Recommend browsers:

• Safari
• Samsung browser
• Chrome

What you need to connect:

• A headset with microphone
• Make sure the media volume is turned up
• Enough Credits on your account

How to connect:

1. Plug in your headset/microphone
2. On the Creators page, click the Voice Calls button
3. Click the green call button under the 'Call in browser' option
4. Your browser will prompt for access to your microphone. Click Allow.
5. When prompted, enter the account & pin number on the keypad
6. Wait to be connected

If you need more help, please contact our support team or email us at

support@sospoilt.com

Try switching off Private Relay in your iCloud settings

1. Go to Settings on your device

2. iCloud > Private Relay

3. Tap the "Private Relay" toggle

4. Select "Turn Off Private Relay" to confirm the changes

Compatible Browsers

Make sure you are using one of the following browsers:

• Chrome on a Windows PC/Android device

• Safari on an iPhone/iPad

If you are using an iPad or iPhone on iOS 15, you may have trouble connecting for webcam chat.

To fix this, we recommend you:

1. Go to Settings on your iPad or iPhone.

2. Select Safari > Advanced > Experimental Features

3. Disable NSURLSession WebSocket.

When you connect for cam chat, you may find the stream is blank/black. Simply pause the live stream and then click play again.

If you are using Safari on macOSX, you may have trouble connecting for webcam chat.

To fix this, we recommend you untick NSURLSession Websocket by going the following menu items below:

1. Safari > Preferences

2. In the 'Advanced' tab, tick the "Show develop menu in menu bar'. Close the popup

3. Next, from the Safari menu bar click Develop > Experimental features and untick 'NSURLSession WebSocket'

When you connect for cam chat, you may find the stream is blank/black. Simply pause the live stream and then click play again.

You’ll get a notification when creators you subscribe to or follow go live. You can then pay to chat with them on the phone or on live video. 

You can choose to pay for:

• Group Chat – where multiple fans can watch and message the creator in the chatroom.

• Private Chat – where you control the chatroom and are the only fan who can message the creator. However, other fans can watch in View Mode.

• Exclusive Chat – where only you can see and chat with the creator. No one else can enter the chatroom. 

• View Mode – where you can see the creator, but you can’t message them. 

To chat with a creator, you will need enough Credits in your account. You can buy Credit Bundles from as little as £15 using your debit/credit card here. The creator decides how many Credits it costs you per minute to chat.

Creators can choose to go live to all their subscribers for up to 30 minutes in a Live FanStream. Unlike Live Chats, these are included in the price of your subscription. So, you will not need any Credits to watch.